The Spanish sun illuminated the annual Temenos Community Forum in Madrid this week. Energetic drummers, blue and purple flags, and saxophonists welcomed participants with enthusiasm. Stilt artists and an AI interactive photo booth added a unique touch to the event.
This vibrant setting perfectly symbolizes Temenos’ willingness to redefine its strategy and reconnect with its community. Under the leadership of the new CEO Jean-Pierre Brulard and Barb Morgan, head of products and technology, the company is embarking on an ambitious transformation. Feedback collected during the world tour has directed new growth areas focused on technology, customer-centricity, operational efficiency, and enhanced compliance. With a clear vision for 2028, Temenos is banking on flexible SaaS solutions and recurring revenues to drive its expansion.
Since Jean-Pierre Brulard became CEO in 2024, coming from VMware, Temenos has undergone a period of strategic recalibration. Despite initial challenges, including leadership changes and an independent investigation following allegations from a short-seller, Brulard managed to refocus the company on actively listening to customers and partners. “I wasn’t the best global citizen in terms of carbon footprint,” he stated on stage, highlighting his commitment during his world tour of nearly 145,000 miles across the globe.
Customer feedback revealed four major needs: growth driven by technology, improved customer-centricity across multiple channels, increased operational efficiency, and stricter controls regarding risk and compliance. In a context of macroeconomic uncertainty, these focuses further justify targeted technology investments.
Meanwhile, Barb Morgan, appointed at the end of 2024 coming from the London Stock Exchange Group, has brought her expertise in product and technology leadership, accumulated at companies such as FIS, Capital One, and Boeing. In her speech, she emphasized the need to build less but better, redefining the company’s mission with customers, partners, and employees.
The strategy of Temenos now includes opening an AI Innovation Hub in Florida, selling its Multifunds business, as well as structural adjustments including workforce reductions in India in favor of a focus on the U.S. and Western European markets. These changes come with new growth objectives leading up to 2028, focused on flexible and recurring solutions like SaaS.
Innovation in artificial intelligence is at the core of Temenos’ new offerings. Among the flagship products presented, the FCM AI Agent helps reduce false positives in compliance using advanced AI, and the Temenos Product Manager Copilot assists banks in quickly designing, launching, and optimizing financial products through generative AI. These tools were developed as part of the Design Partner Programme, fostering rapid co-creation with banks and developers.
In addition to formal sessions, the forum maintained a festive atmosphere with an AI-powered photo booth and a gala dinner at the Castillo de Viñuelas, located in a protected natural park. These moments of celebration reflect Temenos’ ongoing commitment during a time of change where co-creation with clients remains central.
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welcome to the temenos community forum 2025
The Temenos Community Forum 2025 welcomed participants this year in a vibrant and dynamic atmosphere in Madrid. Under the Spanish sun, the high-energy drummers, blue and purple flags, along with saxophonists and stilt walkers created a festive and engaging setting. This effervescence perfectly reflects Temenos’ goal of resetting its strategy and reconnecting with its community. The event also featured an AI interactive photo booth, providing participants with a memorable and innovative experience.
At the heart of this lively setting, Temenos aimed to create an environment conducive to listening and learning. Interactions between leaders, customers, and partners were central to discussions, allowing for valuable feedback to guide the company’s future actions. This forum was not only a showcase of Temenos’ expertise but also a platform for interaction and collaboration with all stakeholders in the fintech community.
The event highlighted innovative initiatives such as the AI photo booth, which demonstrated Temenos’ commitment to cutting-edge technologies. These playful and interactive elements helped create a friendly atmosphere, fostering open and constructive discussions. In summary, the Temenos Community Forum 2025 was a success, perfectly blending innovation, engagement, and connection with the community.
a rethought strategy under new leadership
With the arrival of Jean-Pierre Brulard as the new CEO, Temenos has embarked on a major strategic transformation. Coming from VMware, Brulard took the helm of the company after a tumultuous period marked by leadership changes and an independent investigation into allegations from short sellers, which were ultimately found to be unfounded. From the outset, Brulard emphasized listening to customers and partners, organizing a world tour to understand market needs and expectations.
“They invested their time well to listen,” said Brulard, citing the international exchanges conducted over approximately 145,000 miles traveled. The feedback gathered revealed four priority areas: growth through technology, better multi-channel customer centrality, increased operational efficiency, and enhanced controls around risk and compliance. This customer feedback-driven approach has allowed Temenos to redefine its strategy, aligning the company’s objectives with real market needs.
Under this new leadership, Temenos has taken concrete steps to implement this rethought strategy. Since the end of 2023, the company has divested its Multifunds business, opened an AI Innovation Hub in Florida, appointed new senior executives, and reorganized its workforce, reducing its presence in India while strengthening its focus on the United States and Western Europe. These changes demonstrate Temenos’ commitment to adapt and position itself as a leader in the fintech industry.
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innovation and artificial intelligence at the heart of temenos
Innovation is at the core of Temenos’ strategy, particularly regarding artificial intelligence (AI). Under the leadership of Barb Morgan, head of products and technology, the company has launched two flagship AI-based products: the FCM AI Agent and the Temenos Product Manager Copilot. These tools aim to improve compliance and accelerate the development of financial products through generative AI capabilities.
The FCM AI Agent utilizes advanced AI to reduce false positives and evaluate filtering alerts in real-time, thereby enhancing human compliance capabilities. As for the Temenos Product Manager Copilot, it enables banks to design, launch, test, and optimize financial products more rapidly using natural language prompts. These innovations illustrate Temenos’ commitment to providing cutting-edge technological solutions that meet the evolving needs of financial institutions.
Barb Morgan emphasized the importance of co-creating with clients through the Design Partner Programme, an initiative that brings together banks, developers, and other stakeholders to co-develop practical and tailored solutions. “We are going to build less, but better,” she stated, highlighting an approach focused on tangible results rather than the mere production of new tools.
These initiatives align with Temenos’ new growth targets leading up to 2028, which emphasize SaaS solutions, flexible solutions, and recurring revenues. To deepen your understanding of digital currency, visit understanding digital currency.
Additionally, Temenos has distinguished itself as a leader in the IDC Marketscapes for core digital banking platforms, reinforcing its position in the market. For more details, check Temenos stands out as a leader.
partnerships and co-creation with clients
The success of Temenos also relies on its ability to establish strong partnerships and foster co-creation with its clients. Through the Design Partner Programme, the company closely collaborates with banks and developers to create solutions tailored to real challenges in the financial sector. For example, Banque Internationale à Luxembourg (BIL) participated in the development of the FCM AI Agent, describing the process as “really, really fun” through intensive workshops and team building exercises involving spaghetti.
These collaborations have led to the development of tools that precisely meet the needs of end users, ensuring strong adoption and increased relevance of the proposed solutions. Similarly, Commerce Bank and Varo Bank contributed to the development of the Copilot, demonstrated live during the forum with a performance on Microsoft Teams. These partnerships illustrate Temenos’ commitment to working closely with its clients to deliver products that truly enhance the banking experience.
Another notable example is the partnership with AHAM Capital for the Multifunds global accounting solution. This collaboration has enabled the development of robust and flexible accounting solutions tailored to the specific needs of financial institutions. To learn more about this collaboration, check AHAM Capital partners with Temenos.
commitment and growth perspective
Temenos’ commitment to its community and partners is a fundamental pillar of its growth strategy. During the forum, Temenos’ CRO, Will Moroney, presented the company’s customer and partner engagement model, highlighting a structure focused on delivery supported by over 8,000 people in its ecosystem. This approach allows Temenos to maintain a high level of collaboration and innovation, essential for navigating an uncertain macroeconomic environment.
Temenos’ new growth targets leading up to 2028 focus on SaaS, flexible solutions, and recurring revenues, thereby reinforcing the resilience and sustainability of the company. Temenos has also established an AI Innovation Hub in Florida, aimed at developing advanced AI solutions that meet the future needs of the financial sector.
Isabelle Guis, Temenos’ marketing director, shared the results of a global study by Hanover Research, indicating an increase in investments in digital transformation and AI. According to this study, 84% of surveyed banking executives were increasing their technology investments to protect their customers, and 81% to improve operational efficiency. These figures highlight the growing importance of technological innovation in the banking sector.
Additionally, insights from experts such as Christian Sarafidis of Microsoft and Dr. Jonnie Penn from the University of Cambridge enriched the discussions by providing varied perspectives on AI and its ethical impact. These exchanges highlighted the importance of responsible innovation and intersectoral collaboration to succeed in today’s financial landscape.
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Temenos continues to demonstrate its leadership by innovating and strengthening its partnerships, thereby ensuring sustained growth and a dominant position in the global fintech market.